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Service delivery war room re-initiated in Tshwane

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8 November 2020

Staff Reporter/PretoriaLIVE

PRETORIA – Executive Mayor Randall Williams has re-initiated the Service Delivery War Room in Tshwane.

Williams said, “Unfortunately, when the city was dissolved by the ANC provincial government and administrators were deployed, they chose to abandon the service delivery war room. In doing so they effectively removed significant oversight on the city’s core business. This resulted in a rapid and visible decline in the quality of service delivery in the capital city at a time when residents needed it most during the hard lockdown.”

The War Room initiative historically provided a system whereby departments would account directly to the political leadership on their operational performance pertaining to core service delivery.

The war room structure was introduced Solly Msimanga, during his tenure. The aim was to engage directly with the operational staff involved in front-line service delivery said Mayor Williams.

Williams instructed departments to start tracking and reporting on current operational status of streetlights and the city’s overall level of illumination, operations deployed to deal with illegal dumping and prosecution of offenders and removal of illegal electricity connections and the mechanisms utilised to protect the electrical grid.

Reports and tracking are to be done also on response times in the repair and maintenance of malfunctioning traffic lights and the filling of potholes, anti-cable theft operations and responses times to electricity outages and water pipe bursts.

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